Return Policy

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Returnable Items (For Reimbursement):

  • Products within six months of expiration date and up to 12 months after the expiration date stated on the package. Products must be in sealed, full, and unopened.
  • Products received in error or damaged in shipping to consignee (accompanied by a signed bill of lading noting such damage) if reported to Gnosis customer service within 5 days of receipt and returned within 30 days.
  • Prior written approval is required for all return of all overstocked product with greater than 12 months expiration dating. This merchandise will be subject to a 15% restocking fee.

Returnable Items (No Credit):

  • Products sold on a non-returnable basis, professional sample, or free goods.
  • Partial or open bottles, except where required by law.
  • Product which has been repackaged, product purchased through a bankruptcy sale, fire sale, distress merchandise, or product not in original container is not eligible for credit. Gnosis will not credit for product damaged due to insurable causes such as fire, floods or earthquake.
  • Products with broken seals, opened, coded, dated, damaged or missing label, or soiled packages.
  • Products damaged at customer’s warehouse or store, or not stored under proper conditions.
  • Products with greater than six months expiration dating or are greater than 12 months past the expiration date.
  • Private label products.
  • Return of over stocked product without prior written approval of Gnosis
  • Product not purchased from either Gnosis or the customer’s authorized distributor / wholesaler.

Valuation of Returns:

  • Direct buying customers will be issued a credit by Gnosis. This credit will be issued at the lowest of either original invoice price or the prevailing contract price on the date the goods are returned to Gnosis.